Fred Nelson, GM
Prince George Motors,
Prince George, BC
Every successful business constantly strives to improve customer service and strengthen financial performance. In our quest for “exceeding customer expectations” we chose to focus on enhanced training programs for our employees. We are fortunate to have exceptional training programs supplied by our manufacturer and we have embraced a well-known “third party” national training program.
We identified the need to launch our training initiatives with an element of excitement and required a catalyst to jump start our programs. Our investigation led us to Alderson Consulting. Tim’s high energy, contagious enthusiasms and his obvious passion for training and coaching others created a learning environment that caught the imagination of all our employees. Tim’s training sessions are filled with useful and practical knowledge based upon his hands on experience within the industry. Tim was and continues to be the catalyst we were looking for.
Tim has become an essential component of our training program and provides our employees training on a quarterly basis ensuring we stay abreast of the latest effective selling techniques.
We are enjoying greater success, we are improving our customer experience and our employees are energized and confident in their abilities to consistently “exceed customer expectations” by more fully understanding their specific needs and wants.
We recognize Tim Alderson has played a pivotal role in revitalizing our sales and service personnel. We are confident Tim can provide the similar benefits to any organization that chooses to engage Alderson Consulting.
Ted Clark, GM
Millwoods Honda
Edmonton, AB
Millwoods Honda has hired Alderson Consulting for 2 Private Sales. The first one was in June, 2010 where we sold 44 vehicles in one day. The second was in September, 2010 where we sold 35 vehicles in one day.
Tim's method of setting up the Sale, along with his hands on approach with sales meetings and working on sale day really made our sales successful. Tim has buckets of energy and loads of enthusiasm ... just what is required to move the one day sale along and keep my sales staff excited and motivated. He worked both sales from 8:30 am until after 11:00 pm without running out of energy and he worked hard.
We also hired Tim to do an in house training session for our Sales Managers and Sales Consultants. The training went well and I feel our closing average has gone up in response.
When your customer returns to your company for their next vehicle or sends you a referral, it shows they are happy with the job your staff has done with the initial sale.
I have booked Tim's company for two more private sales in 2011.
Steve Dillabough, Dealer
Discovery Ford Sales
Humboldt, SK
We have used Alderson Consulting for the last 6 years. Tim's insightfulness and wisdom have always proven correct. His great insight and vast knowledge of both the auto industry and human behaviour have helped us immensely.
Tim has helped guide us through a major growth and is someone I am proud to call a friend. If you want your business to grow and thrive, Tim is the man that can help you. I would highly recommend him to any dealership that wants to improve both their functionality and profitability.
